Frequently Asked Questions (FAQ)
What is the Hive Coupon System?
The hive coupon system is a service that allows you to receive healthy honey annually from the hive where your preferred honey is produced. This ensures year-round access to healthy and natural honey.
How can I get a coupon?
After sampling and approving the taste and analysis results of the honey, you can apply for an annual coupon for the respective hive through our e-commerce platform.
How long is the hive coupon valid?
Hive coupons are valid for one year. You will need to renew your coupons each year.
How do you guarantee the quality of honey?
Our honey is analyzed in accredited laboratories, ensuring that no sugar or chemicals are added, and it is entirely natural.
How can I monitor the data of the hive I purchased a coupon for?
You can track the sensor and visual data of the hive you purchased a coupon for through our mobile app on an annual basis.
Is sugar or chemical used in honey production?
No, our bees are fed with natural products during off-seasons, and during the season, they are fed with the honey they produce themselves. No sugar or chemicals are added to the honey production process.
Where are the hives located?
Our hives are located in clean and natural areas, at least 3 kilometers away from fields, barns, and factories. These areas include drinking water for bees, and beekeepers are contractually obligated to comply with hygiene rules.
How will I receive my honey order?
The honey produced by the hive you purchased a coupon for will be delivered to your address along with analysis results within the time frame specified in the subscription details.
Can I monitor the honey production process?
Yes, you can monitor the status of your hive and the honey production process through our mobile app.
What if I don’t like the taste of the honey?
If you do not like the taste of the initial honey sample, you can request a sample from another hive and purchase a coupon for it.
Will I be affected if the hive I purchased a coupon for is hit by a natural or artificial disaster?
No, honey from another hive in a nearby area with a similar honey proline value will be sent to you, and the procedures outlined in the contract will be applied.
Do you sell bee products and equipment?
Yes, we sell bee products and equipment needed by beekeepers and consumers through our e-commerce platform.
What are you doing to protect wild bees?
As part of the United Nations Sustainable Development Goals, we collaborate with institutions to protect and monitor wild bees by installing pollination hives.
How do you train beekeepers?
We regularly train our beekeepers on climate change, sustainable agriculture, and modern beekeeping technologies.
Does climate change affect your bees?
Climate change negatively impacts bee health. To ensure sustainability, we protect freshwater sources near our hives and educate local farmers on natural fertilization.
What are you doing to help young people adapt to beekeeping?
We develop various projects in collaboration with public and private institutions to help young people adapt to the beekeeping profession.
Can I cancel my hive coupons?
If you do not renew your coupons at the end of the year, they will be considered canceled. For cancellations, please contact our customer service.
How are your honey prices determined?
Honey prices are determined based on hive productivity, honey quality, and production costs.
What is the delivery time for honey?
The delivery time depends on the production period and analysis process. Please refer to the subscription agreement for details.
Can I purchase a coupon for another hive?
Yes, once your current coupon expires, you can purchase a coupon for another hive.
Can I share hive data with others?
Hive data will not be shared with third parties without your consent. However, you may choose to share this data with your loved ones.